Covid-19

Due to Covid-19, our warehouse is only opening twice per week to process dispatch of in-stock items. Any items ordered which require manufacturing will be processed by our production team

who are currently operating with a skeleton staff due to the Government Social Distancing guidelines. We thank you for your patience and apologise for any inconvenience this may cause.

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Delivery & Returns

UK Delivery

  • Free delivery on orders over £50.00 via FREE Royal Mail 24hr Standard Service
  • Royal Mail 24hr Standard Service - £5
    (This service delivers in 1-2 days before 1.30pm Monday - Friday, Royal Mail will sometimes deliver on a Saturday however this is not guaranteed)
  • Royal Mail Special Delivery Guaranteed* Next Day - £8
    (This service delivers the next day before 1.30pm Monday - Friday, Royal Mail will sometimes deliver on a Saturday however this is not guaranteed)
  • UPS Next Day Courier - £8
    (This service delivers the next day before 6pm Monday - Friday)
  • Saturday delivery via Royal Mail Special Delivery Guaranteed* - £11
    (This service delivers before 1.30pm on Saturday only)
  • Before 9am delivery via Royal Mail Special Delivery Guaranteed* - £25
    (This service delivers the next day before 9am Monday - Saturday)

EU Delivery

  • Free shipping on orders over £95.00 via FREE Royal Mail International Track & Signed
  • Royal Mail International Track & Signed - £11
    (This service delivers in approximately 7-14 working days)

Worldwide Delivery

  • Free shipping on orders over £95.00 via FREE Royal Mail International Track & Signed 
  • Royal Mail International Track & Signed - £15
    (This service delivers in approximately 7-14 working days)

Tracking

Please note:

  • *Guaranteed delivery services are dependent on the availability of the item(s) on your order. All delivery times are from the date of despatch and not the date of ordering. If ordering more than one item, your order will be shipped in one delivery once all items are in stock.  Should there be items on your order that are out of stock, they will be added to our production plans for manufacture, if you wish in stock items to be shipped ahead a second postage fee will be incurred.
  • Items with personalisation take longer to process and may not be despatched until the following working day.
  • TOFFS are not liable for any imports charges.
  • All orders placed after 2pm will be shipped the following working day.

Returns Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition within 14 days of receipt. We can exchange the item for a different size / colour or offer you a refund. If you believe your item(s) to be faulty, you must contact us immediately.
Before you send your item(s) back to us, please contact us to request an RMA (Return Merchandise Authorisation) with your reason for returning e.g. Exchange for size Small.

 

Please note:

  • If the item is being returned for a refund, you will NOT be refunded the cost of shipping the original package out to you.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item(s) to us is your responsibility unless faulty.
  • The cost of returning the item(s) to you is your responsibility unless faulty.
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
  • Sale items are non-returnable unless faulty. 

To return your item(s) please first request an RMA number via the contact us form, once you have received your RMA number please complete the form on the back of your packing slip and return the parcel to:

 

Toffs.com Returns
Unit 11C
Station Approach
Earlsway
Team Valley
NE11 0ZF