FAQs

 

Click on a question to reveal the answer.

Delivery

Delivery can take between 1-2 days (UK) and approximately 7-14 days (EU & ROW), full delivery times can be found on our Delivery & Returns page.

We use Royal Mail for all standard services & UPS as a courier option.

Our standard delivery costs range from £5 (UK) - £15 (ROW), full delivery costs can be found on our Delivery & Returns page.

Yes, you will be sent an email notification with your tracking number once your order is shipped.

Yes, however you must Contact Us immediately.

Yes, you will be sent an email notification with your tracking number.

Your postman may leave a ‘While you were out’ card with instructions on how to re-deliver or the whereabouts of the parcel, e.g. Left with your neighbour. If your postman has not left a "While you were out" card, please contact your local sorting office with the tracking number included in your shipping notification email.

Yes, however if someone else signs for your parcel it is your responsibility if it goes astray.

To check the full list of countries we deliver to, click here.

You may be liable for customs & import charges; these charges are your responsibility. If you fail to pay these charges within the timeframe given your parcel will be returned to us and you will have to pay a second postage fee for us to deliver them back to you.

Payments

We accept Visa, MasterCard, Visa Electron, Maestro, Delta, American Express & PayPal.

You can view prices in your desired currency by selecting it from the currency drop box in the top right hand corner of your page, however all payments are taken in GBP.

 

Please note: Your bank may charge you an International Transaction Fee.

All charges are made at the time of ordering.

Yes, to purchase a gift voucher please click here.

Products

All TOFFS labelled products are made in Great Britain.

Usually what we have shown in the drop down menu on a product is all the sizes available, however we may have other sizes available, please Contact Us to find out.

Our products are all regular fit (unless stated), if you need more information on our sizing, please see Sizing.

Personalisation varies from product to product; we try to make it as authentic as possible. To see some examples of how personalisation looks, click here.

Your Order

Please double check your basket meets the criteria of the discount. If you need assistance please either give us a call on +44 (0) 191 491 3500 or us the Live Chat feature

Yes, we offer a trade discount. For more information on how to become a trade customer, please email maureen@toffs.com

You will receive a confirmation email.

If your order has not been shipped, yes. Please Contact Us to change/cancel your order.

You can check the status of your order in My Account or Contact Us if you checked out as a guest.

Returns

If you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition within 14 days of receipt. We can exchange the item for a different size / colour or offer you a refund.

Before you send your item(s) back to us, please Contact Us to request an RMA (Return Merchandise Authorisation) with your reason for returning e.g. Exchange for size Small.

Please return the item(s) and the original invoice to the following address:

RMA (Your RMA number)

TOFFS.COM Returns

Unit 11C

Station Approach

Earlsway

Team Valley, UK

NE11 0ZF

We aim to process your return within 1-2 days of receiving the parcel. We will refund you the same day the return is processed, however it can take 1-3 working days to show in your bank account.

We aim to process your return within 1-2 days of receiving the parcel. If the item is in stock and return postage has been paid your exchange will be sent back to you the same working day the return is process. If the item is not in stock it may take up to 28 days to manufacture.

Return postage is your responsibility unless the item is faulty.

We only refund the original delivery cost if the item is faulty or you have returned the item to us within the 7-day cooling off period.